Overview
At Elena Trips, we value your satisfaction and strive to provide you with quality Hiking Gear, Fishing Gear, Luggage, Tech, and Travel Accessories. If you are not completely satisfied with your purchase, our return and refund policy outlines the conditions under which returns and refunds may be accepted.
Returns
We accept returns only for items that are defective, damaged, or incorrect upon delivery. To be eligible for a return, the product must be unused, in its original packaging, and reported to us within 7 days of receiving your order.
To initiate a return, please contact us at [email protected] with your order details and a brief description of the issue. Once your request is approved, we will provide instructions for the return process.
Refunds
After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed through the same method as your payment — since we only accept Cash on Delivery (COD), eligible refunds will be arranged through direct communication with our support team.
Non-Returnable Items
Certain items may not be eligible for return, such as:
- Products damaged due to misuse or improper handling
- Items without original packaging or proof of purchase
- Accessories or tech items that have been opened or used
Exchange Policy
We do not currently offer product exchanges. If you received a defective or incorrect item, you may request a replacement of the same item once the return is approved.
Contact Us
For return or refund assistance, please reach out to us at [email protected].
