Overview
Elena Trips is committed to delivering your Hiking Gear, Fishing Gear, Luggage, Tech, and Travel Accessories efficiently and safely. This Shipping Policy explains how we handle order processing, delivery, and related information.
Order Processing
All orders are processed within 1-3 business days after confirmation. Please ensure that your shipping address and contact information are accurate to avoid delays.
Delivery Time
Delivery times may vary depending on your location. Typically, orders are delivered within 7-14 business days worldwide. Please note that delivery times may be affected by local postal services or unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout and may vary based on the weight and size of your order and your location. Any applicable fees will be clearly displayed before you complete your purchase.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information to monitor your delivery status.
Damaged or Lost Items
If your item arrives damaged or is lost during transit, please contact us immediately at [email protected]. We will work with you to resolve the issue promptly, including arranging replacements when applicable.
Contact Us
For any shipping-related inquiries, please reach out to us at [email protected].